These Conditions of Use define the methods of sale between Veloplus and its customers.
These General Conditions of Use govern the sales of products from the order.
The fact that the customer validates the following "Conditions of use" automatically implies the acknowledgment and acceptance of the same.
The prices listed on www.veloplus.it site are in Euros and included VAT and all the eventual shipping costs that are charged to the customer
Shipping and handling costs
Veloplus ensures that from the order confirmation the goods will be shipped within 7 working days from receipt of payment.
The delivery of products is made by Bartolini courier.
The timing of delivery of the material, from the time of shipment, ranges from 1 to 7 working days depending on the destination country/city.
The costs charged for the clothing delivery on Italian territory depend on the weight, the volume and the target area. They are, anyway, calculated automatically by the program and displayed before confirming the order.
The goods are delivered at home by Bartolini.
With home it is meant the billing address indicated on the order form.
In case the address is different from the billing address, the customer is required to clearly indicate it in the order form.
The delivery service is guaranteed throughout the world. The goods are always shipped from our headquarter in Bevera di Sirtori.
In case of proven ill-functioning of the product due to defects in the raw material, or to defects in the packaging process, the warranty covers repair or replacement of it.
Veloplus produces sportswear technically different and with different wearability.
The different wearability is shown through different sizes within www.veloplus.it site under "HOW TO MEASURE SIZES."
The fact that the customer validates the herein "Conditions of use" automatically implies the acknowledgment and acceptance of the point "SIZE CHART" and therefore the incontestable of the wrapped sizes.
Every purchase from Veloplus is subject to conditions mentioned in D.L. 50 of 15/01/92 and subsequent amendments.
Right of withdrawal
The customer who is not satisfied can exercise the right of withdrawal (Legislative Decree 22/05/99 n. 185) by sending within 14 (fourteen) working days from the receiving of the product a registered letter containing:
- His intention to exercise this right
- The indication of the product
- The order number and the data related to his bank account (bank name, number of current account) to: Veloplus - Via Lecco, 19 / M1 - 23896 Bevera di Sirtori (LC).
The communication can be anticipated by fax, confirmed by registered letter within 48 hours. Products must be returned by courier to: Veloplus , Via Lecco , 19 / M1 - 23896 Bevera di Sirtori ( LC ), no later than 10 working days from receipt of goods. The refund will be by bank transfer within 30 days after the receipt of notice.
Return of goods
In the event that the customer has intended to terminate the Agreement within the stipulated term, he will provide to send the goods back, taking care of the shipping cost. Veloplus recommends an insured shipment as the return journey is entirely under the responsibility of the costumers.
The customer can pay by credit card or by bank transfer.
(1) The purchases made by credit card are regulated through virtual POS guaranteed by a 128-bit Verisign digital certificate. Therefore, transactions are encrypted and data are totally protected and, consequently, reserved.
In case of problems or failure of the transaction the customer should NOT repeat the operation and inform the office clients at our telephone numbers or e-mail email@example.com
(2) The bank transfer must be made at:
ACCOUNT PAYABLE TO: VELOPLUS s.r.l.
It is essential to specify on the bank transfer your order number
The purchases made by credit card are regulated through virtual POS guaranteed by a 128-bit Verisign digital certificate. Therefore, transactions are encrypted and the data are totally protected and, consequently, reserved. It is possible to verify the transaction through the icon of a closed padlock (or key) that the browser displays in the window bar.
To get the invoice you must indicate your name and VAT at the time of registration and should be specifically required in notes order. The invoice will be issued concurrently with the shipment of goods and sent with it. For sales beyond national borders any customs duties, paid by the customer, will not be indicated on the invoice. For all customers who do not require an invoice, accounting documents required in the various methods of payment will prevail: courier bubble, accounting bank for payment by credit card or bank transfer.
Veloplus remains owner of the goods until full payment by the customer whose purchase offer is irrevocable.
In accordance with the Decree Law 196/2003, Veloplus agrees not to disclose under any circumstances , to other companies or people, customer data except for purposes strictly related to activity such as accounting and transport. The data in possession of Veloplus will not be used for sending advertising and promotional material unless after explicit permission.
For information, assistance and complaints it is available the address mail: firstname.lastname@example.org
In case of dispute amicably indirimibile , it appoints the competent court in Milan, Italy.